kfbd Privacy Policy

kfbd ("we", "us" or "platform") operates a safe and transparent online gaming service for users in Bangladesh. This privacy policy ("policy") explains what personal information we collect when you use kfbd's website, app or related services, why we collect it, how we process it, and what rights you have. Please read this policy carefully. If you have any questions, contact us at [email protected].

1. Who this policy applies to

This privacy policy applies to all registered members, visitors, and anyone who visits our website or uses our services. Our services are intended only for people aged 21 and above. We do not knowingly collect information from anyone under 21. If we become aware that information from a minor has been collected, it will be deleted immediately.

2. Information we collect

We collect various types of information to create your account, provide our services, and manage transactions. This information falls into the following categories:

2.1 Identity information

• Full name and date of birth (for age verification)
• Email address
• National ID card or passport number (during the KYC process)
• Permanent address

2.2 Financial and payment information

• bKash, Nagad, Rocket or Upay mobile banking number (for transactions only)
• Bank account details (for bank transfers)
• Deposit and withdrawal history

2.3 Technical information

• IP address and device type
• Browser type and version
• Cookie and session data
• Login time and location information

2.4 Gaming activity information

• Gaming history and bet amounts
• Preferred games and play duration
• Bonus and promotion usage details

3. Purpose of data collection

We use your information only for specific and legitimate purposes. kfbd may process your personal information for the following reasons:

1. Account management: To handle registration, verify identity, and ensure account security.
2. Service delivery: To manage gaming services, bonuses, VIP benefits, and customer support.
3. Financial transactions: To process deposits, withdrawals, and payments.
4. Fraud prevention: To prevent unauthorized access, fraud, and money laundering.
5. Responsible gaming: To identify problematic gaming patterns and offer support where needed.
6. Legal compliance: To comply with applicable laws and regulations.
7. Service improvement: To conduct analytics and improve the user experience.

4. Data storage and security

kfbd applies industry-standard technical and organizational measures to keep your personal information secure. The key elements of our security framework are:

• SSL encryption: All data exchanged between you and our servers is secured using SSL/TLS encryption.
• Data encryption: Sensitive information stored on our systems is kept in encrypted form.
• Access control: Only authorized staff can access your information, and only to the extent necessary.
• Regular audits: Our security measures are reviewed and tested on a regular basis.
• Data retention period: Information may be retained even after account closure for as long as required by legal obligations or dispute resolution needs.

5. Sharing information with third parties

kfbd does not sell, rent, or commercially disclose your personal information to third parties. However, limited information may be shared in the following circumstances:

• Payment processors: Payment providers such as bKash, Nagad, Rocket, Upay, and banks receive only the information needed to complete a transaction.
• Technology service providers: Contracted partners providing server hosting, security, and analytics services operate under strict confidentiality obligations.
• Legal requirements: When required by a court order, a lawful request from a government authority, or applicable law.
• Fraud prevention: Relevant authorities in connection with the investigation of serious fraud or criminal activity.

All third parties we work with are contractually bound to protect the confidentiality of your information.

6. Cookies and tracking technologies

The kfbd website uses cookies and similar technologies. Cookies are small text files stored on your device. We use the following types of cookies:

6.1 Essential cookies

These are essential for the core operation of the website. They are used to maintain login sessions, perform security checks, and prevent fraud. They cannot be disabled.

6.2 Functional cookies

These cookies are used for your preferences, language settings, and personalized experience. They remain active based on your consent.

6.3 Analytics cookies

These cookies are used to understand how the website is used and to improve our services. The information collected is anonymous and does not directly identify any individual.

You can control or delete cookies at any time through your browser settings. However, disabling cookies may limit some functionality of the website.

7. Your rights

As a kfbd user, you have the following rights regarding your personal information:

• Right of access: The right to know what information we hold about you.
• Right to rectification: The right to request correction of inaccurate or incomplete information.
• Right to erasure: The right to request deletion of your information in certain circumstances (this may not apply where legal obligations exist).
• Right to restrict processing: The right to request that processing of your information be limited in certain circumstances.
• Right to data portability: The right to receive a copy of your information in a structured format.
• Right to object: The right to object to the use of your information for certain purposes.

To exercise these rights, contact us at [email protected]. We will aim to respond to your request within 30 working days.

8. KYC (Know Your Customer) process

kfbd follows a KYC process to prevent financial crime and protect users. As part of this process, documents may be collected to verify your identity and address.

The following documents may be requested as part of KYC verification:

• Photo of National ID card (NID) or passport
• Utility bill or bank statement (as proof of address)
• Proof of ownership of the payment method

KYC documents are used solely for identity verification and are stored with the highest level of security.

9. Responsible gaming and data use

kfbd takes responsible gaming seriously. By analyzing your gaming activity data, we can identify problematic gaming patterns and offer support where needed. This analysis is carried out for your protection.

You can set limits on your own account or temporarily suspend it at any time. For more information, visit our responsible gaming page.

10. Data retention period

We retain your personal information only for as long as necessary. In general:

• Active account data: Retained for as long as your account remains active.
• Transaction data: Financial records are retained in accordance with applicable legal requirements.
• KYC documents: Retained for a defined period after account closure in accordance with applicable regulations.
• Communication records: Customer service communications are retained for a reasonable period after the need has ended.

11. International data transfers

Our servers and technology infrastructure may be located in various countries. If your information is transferred outside Bangladesh, we ensure that adequate data protection measures are in place in that country or with that service provider. All international transfers are carried out under contractual safeguards.

12. Children's privacy

kfbd's services are strictly for people aged 21 and above. We do not intentionally collect information from anyone under 21. Age is verified at registration and, where necessary, confirmed through an ID document during the KYC process.

If a parent or guardian learns that their minor child has registered on this platform, please contact [email protected] immediately. We will promptly close that account and delete the associated information.

13. Changes to this policy

kfbd reserves the right to update this privacy policy as needed. For significant changes, we will post a notice on the website and/or notify registered email addresses. The "Last updated" date at the top of the policy always reflects the date of the most recent update.

Continued use of the platform after any changes will be taken to mean that you have accepted the updated policy. We therefore recommend reviewing this page regularly.

14. Contact us

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch. Our customer support team provides assistance in Bengali 24/7.