🛡️ Safe and Responsible Gaming

kfbd's commitment to responsible gaming

We support entertainment, not addiction. Play safely at kfbd — you set your own limits.

What is responsible gaming?

Online gaming is an entertainment experience — but keeping it in control is what matters most.

Responsible gaming means enjoying gaming as a fun form of entertainment where you keep full control over your time and money. kfbd believes every player should enjoy games consciously and within their limits. Our platform is designed so you can take control of your account at any time.

When gaming begins to affect daily life beyond entertainment — impacting family, work, or financial health — it becomes a cause for concern. In such situations, kfbd is committed to always being there for you.

For ages 21 and above only

kfbd is an adult platform. Anyone under the age of 21 is strictly prohibited from opening an account or playing. We verify age at the time of registration. If you suspect someone underage is attempting to access this platform, please notify our support team immediately. Parents and guardians should keep parental controls active on their devices.

Our protection tools

kfbd provides you with a number of effective tools to ensure safe gaming.

Deposit Limit

You can set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set, staying within it becomes much easier.

Time-Out Feature

Need a break for a few days? Temporarily close your account for anywhere from 24 hours to 30 days. During this period, logging in or placing bets will not be possible.

Self-Exclusion

If you want to stay away from gaming for a longer period, activate a permanent or fixed-term self-exclusion. While active, you will no longer be able to access your account.

Session Reminder

Playing for too long without a break? Automatic reminders will alert you after a set period of time and suggest taking a break.

Loss Limit

Set a maximum loss amount for a given period of time. Once the limit is reached, placing further bets will be automatically stopped, keeping you protected from additional losses.

24/7 Support

If you feel troubled at any time, contact our Bengali live chat support. Our team is always ready to help you.

How to use the protection tools?

Take control of your account in just a few steps.

  • 1

    Log in to your account

    Log in to your kfbd account and go to profile settings. There you will find the "Responsible Gaming" section.

  • 2

    Choose the tool you need

    Deposit limit, loss limit, session reminder, time-out, or self-exclusion — activate one or more tools based on your needs.

  • 3

    Set your limits

    Enter the amount and duration and confirm. Changes take effect right away. Reducing a limit is immediate; increasing one requires a waiting period.

  • 4

    Get help from support

    If you run into any issues or are unsure about a setting, chat with us via live chat — we provide round-the-clock support in Bengali.

Assess yourself

Think honestly about the questions below. If you find yourself saying yes to more than one, seeking help is the smart thing to do.

01

Are you spending more than your planned budget and feeling regret afterwards?

02

Are you repeatedly placing larger bets to try to recover money you have lost?

03

Is gaming damaging your relationships with family, friends, or your work?

04

Have you tried to stop gaming but failed repeatedly?

05

Are you prioritising gaming over sleep, meals, or daily responsibilities?

06

Are you taking on debt or spending your savings to cover gaming costs?

Tips for healthy gaming

Follow these simple guidelines for a safe and enjoyable gaming experience.

Do

  • Set a fixed budget before you start gaming and stick to it.
  • Think of gaming as entertainment, not a source of income.
  • Take regular breaks and get enough sleep.
  • Spend time with family and friends.
  • Keep a gaming record — track how much time and money you are spending.
  • If you sense a problem, contact support right away.

Don't

  • Do not game to relieve stress or sadness.
  • Do not place bigger bets to try to recover money you have lost.
  • Do not take on debt or use your family's emergency funds for gaming.
  • Do not game under the influence of alcohol or any other substance.
  • Do not play for long stretches without a break — take one at least every hour.
  • Do not encourage others to game if they may be at risk.

Frequently Asked Questions

Here are answers to the most frequently asked questions about responsible gaming.

Yes, you can set daily, weekly, or monthly deposit limits at any time from your profile settings. Reducing a limit takes effect immediately. Requests to increase a limit are subject to a waiting period, giving you time to reconsider the decision.

A time-out is a temporary break — usually from 24 hours up to 30 days. Once the period ends, your account is automatically reactivated. Self-Exclusion is a longer-term decision — from 6 months up to permanent. While self-exclusion is active, you will not be able to access your account and no promotional communications will be sent to you.

No. kfbd is for people aged 21 and above only. We verify age at the time of registration. If an underage account is identified, it will be closed immediately and any deposited funds will be returned.

As a first step, activate self-exclusion on your account or take a time-out. Then contact our 24/7 live chat support — we can help you in Bengali and your privacy will be fully protected. You can also email us at [email protected].

Your balance remains safe while self-exclusion is active. Once the self-exclusion period ends, or if needed through support, a withdrawal can be processed. The minimum withdrawal is ৳500.

If you suspect a family member or friend has a gaming problem, start by having an open conversation with them — with empathy, not judgment. Encourage them to contact our support team. You can also email [email protected] as a third party to ask for guidance.

Enjoy safely

Play responsibly and enjoy kfbd's wide game collection. Whatever you need, we are always here for you.

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Contact us for help

You are not alone — our team is always ready to be there for you.

Live Chat Support

24/7 support in Bengali. Do not hesitate to talk to us about gaming concerns — we maintain full confidentiality.

Email Support

To share details or request self-exclusion, email us at: [email protected]